Browse Exhibits (6 total)

Cardinal Consulting, our capstone team, has been working with the Indianapolis International Airport to create a solution in response to COVID-19. The airport, like many other businesses, has undergone changes due to the COVID-19 pandemic. The problem that needs to be solved is that pre-security has not effectively demonstrated safe health practices to alleviate current and future passenger apprehension.

Faculty Mentor: Fred Kitchens 

Information Systems and Operations Management

Undergraduate 

Under current Covid-19 circumstances, the Indianapolis International Airport (IIA) saw its operations reduced by 60% of its capacity, which increased the cost-per-passenger of the security process by 600%. Due to the lockdown, business travelers substituted in-person meetings for video conferencing and leisure travelers avoided flying. Despite the low passenger rates, the security checkpoint became a bottleneck for congestion, making the area susceptible to Covid-19 transmission. The problem for the airport security process is balancing social distancing and CDC guidelines while keeping passengers physically secure.  

Over two semesters this project utilized the System Development Life Cycle, following the Waterfall Method. The Planning Phase requires root cause and feasibility analysis, including technical, operational, and economic feasibility. To comprehend the current state of operations, the Analysis Phase utilizes supplemental industry analysis, As-Is system process modeling, system requirements diagrams, and success criteria. The Evaluation of Alternatives Phase features the generation of alternative solutions ranging from faster screening technologies to layout re-design to a TSA Pre-Check incentive program. In the Design Phase, an alternative is selected based on the weighted evaluation matrix chosen by the client. The solution is further refined with To-Be process modeling.   

The project executes the solution in the Implementation Phase, which includes a conversion plan, maintenance plans, and a cost-benefit ratio for the client. The Post Implementation Review has a final review of success criteria and an exit strategy. The IIA is the leading-edge airport in its class for innovation and customer satisfaction. This project aims to satisfy those high standards. 

Faculty Mentor: Dr. Fred Kitchens

Miller College of Business

Undergraduate

Due to a significant reduction in travel caused by the COVID-19 outbreak airports in the United States have seen a substantial decrease in profits and a drastic change in the way customers approach air travel. This project determines the root cause of the symptoms the Indianapolis International Airport is experiencing and implements a system that will improve the airport’s pre-arrival experience. This project used the Waterfall Method to Implement the System Development Lifecycle in order to analyze the current process of the pre-airport experience at the Indianapolis International Airport. A Root Cause Diagram of all symptoms the airport was experiencing was used to find the root cause of these symptoms. The results found that the public’s newfound concern about personal health is causing an underutilization of parking services at the airport. A Supplemental Industry Analysis, Feasibility Analysis, As-Is System Processing Model were developed to find areas of improvement for the pre-airport experience. Success criteria and system requirements were set to ensure solutions fit the Indianapolis International Airport’s standards. The results of the project found that a customer experience overhaul including a call guide for phone operators, a new phone line specifically for customer's questions, search engine optimization, and new signs throughout parking structures will make parking at the Indianapolis International Airport more appealing to customers rather than parking at a competitor as leisure travel begins to increase. 

Faculty Mentor: Fred Kitchens

Computer Information Systems

Undergraduate