Browse Exhibits (1 total)
Jason Craft, Brian Faust, Sloan Luebbert, Daniel Hochstetler, Keung Wong | The Future of Airport Security: How Covid-19 is Affecting the Indianapolis International Airport
Under current Covid-19 circumstances, the Indianapolis International Airport (IIA) saw its operations reduced by 60% of its capacity, which increased the cost-per-passenger of the security process by 600%. Due to the lockdown, business travelers substituted in-person meetings for video conferencing and leisure travelers avoided flying. Despite the low passenger rates, the security checkpoint became a bottleneck for congestion, making the area susceptible to Covid-19 transmission. The problem for the airport security process is balancing social distancing and CDC guidelines while keeping passengers physically secure.
Over two semesters this project utilized the System Development Life Cycle, following the Waterfall Method. The Planning Phase requires root cause and feasibility analysis, including technical, operational, and economic feasibility. To comprehend the current state of operations, the Analysis Phase utilizes supplemental industry analysis, As-Is system process modeling, system requirements diagrams, and success criteria. The Evaluation of Alternatives Phase features the generation of alternative solutions ranging from faster screening technologies to layout re-design to a TSA Pre-Check incentive program. In the Design Phase, an alternative is selected based on the weighted evaluation matrix chosen by the client. The solution is further refined with To-Be process modeling.
The project executes the solution in the Implementation Phase, which includes a conversion plan, maintenance plans, and a cost-benefit ratio for the client. The Post Implementation Review has a final review of success criteria and an exit strategy. The IIA is the leading-edge airport in its class for innovation and customer satisfaction. This project aims to satisfy those high standards.
Faculty Mentor: Dr. Fred Kitchens
Miller College of Business