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Student Symposium 2021

To-Be Model For Solution


The screening process begins as soon as a customer books a ticket (1) with the airlines. Information like a person's name, date of birth, and gender is requested (2). The computer system decides whether the customer has TSA PreCheck® (3). If the customer has TSA PreCheck®, a boarding pass is issued (4). TSA PreCheck® customers do not require a background check at the ticket purchase. This is because passengers using TSA PreCheck® have undergone a background check, an interview, and submitted fingerprints for record-keeping. Customers without TSA PreCheck® need some type of background check. These algorithms need to determine the level of risk associated with each passenger. If the customer is clear (6), they are issued a boarding pass. Customers who appear on a no-fly list are rejected (7).

Once a customer purchases their ticket, they arrive at the airport on the day of their flight. This is expanded upon in Diagram A: Arrivals. Customers also go through the pre-security process, as shown in Diagram B: Pre-Security. In pre-security, customers drop off their luggage to be screened and boarded, explained in Diagram C: Checked Luggage. After checking their luggage in the pre-security process, the customer checks themselves in with a TSA agent (8). Somehow, the agent needs to verify the authenticity of their boarding pass (11). The agent makes sure that the person on the boarding pass matches the person who is using that document (12). If it is not, the TSA agent rejects the customer (13). If the boarding pass matches, the customer can continue to the security checkpoint lanes.

There are separate lanes for customers going through the normal security process and the TSA PreCheck® process (14).  TSA agents need to direct Customers going through standard security lanes (15). Customers who have TSA PreCheck® will be able to place their carry-on bag in a tray for scanning (16.2) and walk through a full-body metal detector (18). Customers who do not have TSA PreCheck® will put their carry-on bag in a tray and walk through a full-body scanner. Carry-ons placed in bins are put through an explosive detection system by a TSA agent (19). The TSA agent needs to use the Explosive Detection System and process those images through an algorithm (20). If there is a detection (21), the agent inspects the luggage (22). If no detections are made, the customer can collect their belongings (26).

Customers walk through a full-body scanner (17) or a metal detector (18), depending on if they have TSA PreCheck® or not. If there is no detection, they are sent to collect their belongings (23). If a machine does detect something on the customer, a TSA agent pats down (25) the customer to search for contraband (26). If no contraband is found, the customer continues to collect their belongings (23). If contraband is found either on the person or in their bag, the customer is given a choice (27). If they surrender the contraband, they can collect the rest of their belongings (23). If they refuse, the TSO contacts the airport police (28), who detains the customer (29). After compliant customers collect their belongings, the security process ends. They continue to the boarding process, shown in Diagram D: Boarding. This process is visualized in Figure 17: To-Be Solution Diagram.

To-Be Solution Business Process Diagram (Updated) PMA

Figure 17: To-Be Solution Business Process Diagram

Figure 18: Floor Plan encompasses the layout of one section of the security checkpoint. There is enough room to circle each piece of equipment, but it is sectioned off by moveable walls to heighten the perceived route of a single passage during the process. It can be moved or adjusted at any time, with or without help. A clear perimeter can be seen from a top-down view. Equipment can be shared by two lanes without obstacles to either side. Wires and connectors are hidden, tucked in, or invisible to their respective lanes. There is no risk of disruption via bump, shake, or collision.

  • The Floor Load is between 84-87 LB/SF.
  • Service Area Width is between 8’4” - 11’5”
  • Overall Length is between 7’11” - 13’6”
  • Overall Width is between 4’5” - 5’5”
  • Overall Weight is between 2458 – 5225 LBS.
  • Power Requirement is between 120V/20A - 208V/30A.
Floor Plan PMA

Figure 18: Floor Plan